Terms of Service

Overview

These Terms of Service ("Terms") govern your use of the website at gethumanity.ai and of the applications Humanity AI ("we," "us," or "our") provides, including Humanity OS and the client applications we build and host for our clients (together, the "Services"). By using the Services you agree to these Terms. If you use the Services on behalf of a business, you agree to them on that business's behalf.

1. The Services

Humanity AI is an AI and automation agency based in Lubbock, Texas. We build websites and applications, run and report on advertising, and automate business processes for our clients. The specific services, fees and timelines for a client are set out in that client's agreement or proposal with us; where it conflicts with these Terms, the client agreement controls.

We may change, improve or discontinue features of the Services. We will give clients reasonable notice of changes that materially reduce what they receive.

2. Accounts and Access

Some Services require an account. You are responsible for keeping your sign-in details secure and for activity under your account, and you agree to give us accurate information. Access to a client application is granted by the client; we may suspend an account that is used in breach of these Terms or that puts the Services or other users at risk.

3. Connected Accounts and Third-Party Platforms

With a client's authorization, the Services connect to third-party platforms such as Google Ads, Google Analytics, Google Business Profile, Meta (Facebook and Instagram) and payment and CRM providers, to read data and, where the client asks, to make changes on its behalf. The client confirms that it has the right to grant that access, and may revoke it at any time in the platform's own settings or by asking us.

Your use of those platforms remains subject to their own terms and policies, including the Meta Platform Terms and the Google APIs Terms of Service. We are not responsible for the availability or accuracy of data those platforms provide.

4. Acceptable Use

You agree not to:

• Use the Services for anything unlawful, deceptive or harmful, or in breach of a connected platform's policies
• Try to gain access to accounts, data or systems you are not authorized to use
• Interfere with or disrupt the Services, or probe, scan or test their security without our written permission
• Copy, resell or reverse engineer the Services, except as the law expressly allows
• Upload content that infringes someone else's rights or that contains malware

5. Your Data and Content

You keep ownership of the data and content you or your connected accounts provide ("Client Data"). You give us permission to host, process and display Client Data only as needed to provide the Services to you. We handle personal information as described in our Privacy Policy, and you can ask us to delete your data as described in our Data Deletion Instructions.

Where Client Data includes information about your own customers or patients, you are responsible for having the right to share it with us, and we will process it only on your instructions and for your benefit.

6. Our Intellectual Property

The Services, including their software, design and content (other than Client Data), belong to Humanity AI or its licensors. Ownership of work we create specifically for a client is governed by that client's agreement with us.

7. Fees

Fees for the Services are set out in each client's agreement or invoice. Unless that agreement says otherwise, fees are due when invoiced, and we may pause Services for an account that is past due after giving notice.

8. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Reports, figures and AI-generated content are provided to inform decisions and may contain errors; we do not guarantee any particular advertising, sales or business result.

9. Limitation of Liability

To the fullest extent the law allows, Humanity AI will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us for the Services in the three months before the claim arose.

10. Termination

You may stop using the Services at any time. We may suspend or end access for a breach of these Terms. Termination of a client engagement is governed by that client's agreement. Sections that by their nature should survive termination, including ownership, disclaimers and limitation of liability, survive.

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Lubbock County, Texas.

12. Changes to These Terms

We may update these Terms from time to time. When we make material changes we will update the "Last Updated" date above and, where appropriate, notify clients. Continuing to use the Services after a change means you accept the updated Terms.

13. Contact Us